Legal
Privacy Policy
How ArtTech Appliance Repair collects, uses and protects the information you share with us.
ArtTech Appliance Repair (“ArtTech”, “we”, “us” or “our”) respects your privacy. This policy explains what information we collect through this website, why we collect it, who we share it with and what choices you have. It applies to www.arttechappliancerepair.com and to the appliance repair and installation services we provide.
1. Who we are
ArtTech Appliance Repair is an appliance repair and installation business serving Los Angeles, Santa Monica, Beverly Hills, Calabasas, Malibu and Orange County, California.
- Phone: (818) 581-8750
- Email: arttechappliancerepair@gmail.com
- Mailing address: [BUSINESS MAILING ADDRESS]
2. Information we collect
Information you give us
When you submit the service request form on our contact page, we collect:
- Your full name
- Your phone number
- Your email address
- Your service area
- The type of service you need and the appliance involved
- Any details you choose to include in the message field
If you call, text or email us instead, we collect whatever information you choose to share in that conversation, including the address where service is needed.
Information collected automatically
Our web host records standard server logs, which may include your IP address, browser type, the pages you visited and the date and time of your visit. These logs are used for security and troubleshooting.
We do not run analytics software, advertising pixels or tracking cookies on this site.
3. How we use your information
We use the information you provide only to:
- Respond to your service request and schedule an appointment
- Diagnose your appliance issue and quote the work
- Contact you about an existing or completed job, including warranty follow-up
- Keep records of work performed
- Meet our legal, tax and insurance obligations
We do not use your information for automated decision-making or profiling.
4. We do not sell your information
We do not sell, rent or trade your personal information, and we do not share it with third parties for their own marketing purposes.
5. Service providers we rely on
A small number of third parties process data on our behalf in order to make this site work:
- FormSubmit — delivers our contact form submissions to our email inbox. Form contents pass through FormSubmit’s servers in transit. See FormSubmit’s privacy policy.
- Hostinger — hosts this website and generates the server logs described above.
- Google Fonts — serves the typefaces used on this site. Your browser requests these files from Google, which receives your IP address as part of that request.
- Google Maps — powers the embedded service-area map on our contact page. Google may set its own cookies and collect usage data when that map loads. See Google’s privacy policy.
We may also disclose information where required by law, or where necessary to establish or defend a legal claim.
6. Cookies
ArtTech does not set cookies on this website. Embedded third-party content, specifically the Google Maps frame on the contact page, may set cookies controlled by that provider. You can block or delete cookies through your browser settings without affecting your ability to use the rest of this site.
7. How long we keep your information
Service request emails and job records are kept for as long as needed to service the appliance, honor any warranty and satisfy tax and insurance requirements — typically no longer than [RETENTION PERIOD, e.g. four years]. You may ask us to delete your information sooner using the contact details below.
8. Security
This site is served over an encrypted HTTPS connection, and form submissions are transmitted over that same encrypted connection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we limit access to your information to the people who need it to do the work.
9. Your California privacy rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the right to:
- Know what personal information we have collected about you and how we use it
- Delete the personal information we hold about you, subject to legal exceptions
- Correct inaccurate personal information
- Opt out of the sale or sharing of your personal information — we do not sell or share it, so there is nothing to opt out of
- Not be discriminated against for exercising any of these rights
To make a request, email arttechappliancerepair@gmail.com or call (818) 581-8750. We will verify your identity before acting on a request and will respond within the timeframes required by law.
10. Children
This site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
11. Text messages and calls
If you give us your phone number, you agree that we may call or text you about your service request. Message and data rates may apply. You can opt out of texts at any time by replying STOP or telling the technician.
12. Changes to this policy
We may update this policy from time to time. The revised version takes effect when posted here, and the “last updated” date above will change. Material changes will be noted clearly on this page.
13. Contact us
Questions about this policy or about how we handle your information? Call (818) 581-8750 or email arttechappliancerepair@gmail.com.